Welcome to SudaneseExpress, a money transfer app that allows users to send funds from Europe to Sudan. By using our app, you agree to the following terms and conditions:

 

1. Eligibility: To use our app, you must be at least 18 years old and have a valid bank account in Europe.

 

2. Fees: There may be fees associated with using our app to transfer money. These fees will be clearly displayed during the transfer process and will be deducted from the total amount of the transfer.

 

3. Limits: There may be limits on the amount of money that can be transferred through our app. These limits may vary depending on various factors, including the country of origin and destination of the transfer.

 

4. Accuracy of Information: It is the responsibility of the user to ensure that all information provided during the transfer process is accurate. SudaneseExpress will not be held responsible for any errors or issues that may arise due to incorrect information provided by the user.

 

5. Security: SudaneseExpress uses industry-standard security measures to protect user information and prevent unauthorized access to user accounts. However, we cannot guarantee the absolute security of our app and the user acknowledges the inherent risks associated with using any online service.

 

6. Indemnification: The user agrees to indemnify and hold SudaneseExpress and its affiliates, officers, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of the user's use of our app, violation of these terms and conditions, or infringement of any rights of another.

 

7. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the country in which SudaneseExpress is headquartered.

 

8. Changes to These Terms: SudaneseExpress reserves the right to modify these terms and conditions at any time without notice. It is the user's responsibility to review these terms and conditions periodically for any updates or changes. By using SudaneseExpress, the user acknowledges and agrees to these terms and conditions. If you do not agree to these terms and conditions, you should not use our app.

 

9.Refund Policy: Users may request a refund for a money transfer made through SudaneseExpress under the following conditions:

   - Refunds must be requested before the user receives the transfer receipt.

   - To request a refund, users must contact SudaneseExpress customer support and provide all relevant transfer details.

   - The refund amount will be the total transfer amount minus applicable fees and charges.

   - Once the receipt is received, no refunds will be processed.

   - Refund requests are subject to SudaneseExpress's review and discretion.

   - Refunds will not be granted for violations of app terms and conditions or non-compliance with this policy.

   - Users must keep their contact information updated for efficient communication regarding refund requests.

 

10.Transfer Limits and Anti-Money Laundering (AML) Compliance: Users acknowledge and agree that there are daily and monthly limits on the amount of money that can be transferred through SudaneseExpress. The daily limit is set at €2000, and the monthly limit is €5000. In the event that a user exceeds these specified limits, the transfer will be subject to investigation in accordance with SudaneseExpress's Anti-Money Laundering (AML) policy.

 

11. KYC Verification and Customer Due Diligence (CDD):
12. KYC Verification:
13. Users are required to provide valid identification documents and other relevant information during the registration process.
14. SudaneseExpress reserves the right to request additional documentation or information to verify the identity of users, as deemed necessary.

iii. Failure to provide requested documentation or information may result in the suspension or termination of the user's account.

1. Customer Due Diligence (CDD):
2. In addition to KYC verification, SudaneseExpress conducts ongoing CDD on its users to monitor for any suspicious or potentially fraudulent activity.
3. Users may be required to provide updated information or undergo additional verification procedures periodically.

iii. SudaneseExpress reserves the right to suspend or terminate accounts that are found to be in violation of our AML and CTF policies or present a risk to the integrity of our platform.

1. Compliance Obligations:
2. Users acknowledge and agree to cooperate with SudaneseExpress in fulfilling our compliance obligations, including providing accurate and up-to-date information as requested.
3. Users understand that failure to comply with KYC verification or CDD requirements may result in restrictions on account activity or refusal of service.

 

By using SudaneseExpress, users acknowledge and agree to abide by these terms and conditions. If users do not agree to these terms and conditions, including the specified transfer limits and AML policy, they should refrain from using our app.

 

This Refund Policy is an integral part of SudaneseExpress's terms and conditions. SudaneseExpress may amend this policy at any time, and users are responsible for reviewing it periodically. By using SudaneseExpress and initiating a refund request, users acknowledge and agree to abide by the terms and conditions, including this Refund Policy. If you do not agree to these terms and conditions, including the refund policy, you should not use our app.